Privacy Policy

1. Introduction

RetentionAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

• Name and email address
• Company/firm information
• Professional role and title
• Billing information (processed securely through payment providers)
• Client contact information you choose to store

Usage Information

We automatically collect certain information when you use our service:

• Log data (IP address, browser type, operating system)
• Usage metrics (emails generated, features used)
• Performance data to improve our service

Content Data

We process the content you provide to generate emails:

• Meeting notes and context
• Email templates and customizations
• Generated email content

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our service
• Generate AI-powered email content
• Process transactions and send billing information
• Send administrative information and updates
• Respond to customer service requests
• Analyze usage patterns to improve our service
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information. Your data is:

• Encrypted in transit using HTTPS
• Stored securely in cloud infrastructure
• Protected by access controls and authentication
• Regularly backed up to prevent data loss

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Legal Requirements: If required by law or in response to valid legal requests
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent

6. AI and Content Processing

Our service uses artificial intelligence to generate email content. When you use our service:

• Your input data is processed by AI models to generate content
• We do not use your content to train AI models
• Generated content is associated with your account
• You retain ownership of all content you create

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account information: Retained while your account is active
• Generated emails: Stored for your reference and analytics
• Usage data: Retained for service improvement and analytics
• Billing records: Retained as required by law

You may request deletion of your account and associated data at any time.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@getretentionai.com.

9. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze service usage and performance

You can control cookies through your browser settings, but disabling cookies may affect service functionality.

10. Third-Party Services

Our service integrates with third-party services that have their own privacy policies:

• Supabase (authentication and database)
• Anthropic Claude (AI processing)
• Resend (email delivery)
• Payment processors

We encourage you to review their privacy policies.

11. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

14. Contact Us

If you have questions or concerns about this privacy policy, please contact us: